Legal agreement governing your use of vm889 platform and services
You must be at least 21 years old and a resident of Indonesia to use vm889 services.
You are responsible for maintaining the confidentiality of your account credentials and all activities.
All games use certified RNG technology. Fraudulent activity results in immediate account termination.
Identity verification is mandatory for withdrawals using Indonesian National ID (KTP) documentation.
vm889 is not liable for indirect damages or losses arising from service interruptions or third-party failures.
By using vm889, you agree to all terms and conditions outlined in this legal document.
In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings ascribed to them below:
By registering an Account, accessing the vm889 Website, or using any Services provided by vm889, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and vm889. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Website and Services.
vm889 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. The most current version will always be available on this page with the "Last Updated" date clearly displayed. Continued use of the Website or Services after modifications have been published constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any changes.
These Terms and Conditions must be read in conjunction with vm889's Privacy Policy, Responsible Gaming Policy, and any game-specific rules or bonus terms published on the Website. In the event of any conflict or inconsistency between these general Terms and specific promotional terms, the specific terms shall prevail for that particular promotion or game.
You must be at least twenty-one (21) years of age to register an Account or use any Services on vm889. Online gambling is an adult activity, and vm889 strictly prohibits access by minors. By registering, you warrant that you meet the minimum age requirement and have full legal capacity to enter into this binding agreement under the laws of your jurisdiction. vm889 reserves the right to request proof of age at any time, and failure to provide satisfactory documentation will result in Account suspension and forfeiture of all funds.
vm889 Services are intended for residents of Indonesia who access our platform from within Indonesian territory. You warrant that you are physically located in Indonesia when accessing the Website and placing bets. vm889 operates under international licensing and is not licensed to operate within Indonesia's domestic jurisdiction. You acknowledge that online gambling regulations in Indonesia are complex, and you assume full responsibility for ensuring your use of vm889 Services complies with all applicable local, provincial, and national laws in your jurisdiction.
Notwithstanding the above, vm889 Services are not available to residents or citizens of jurisdictions where online gambling is explicitly prohibited by law, including but not limited to the United States, United Kingdom, France, Netherlands, and any jurisdiction listed on our restricted territories page. You warrant that you are not accessing the Website from a prohibited jurisdiction, and vm889 reserves the right to terminate Accounts and confiscate funds if prohibited jurisdiction access is discovered.
Each Player is permitted to register and maintain only one (1) Account on vm889. Creating multiple Accounts, using false identities, or registering Accounts on behalf of third parties is strictly prohibited. If vm889 discovers duplicate Accounts registered by the same individual, all such Accounts will be closed, bonuses voided, and only the original Account may be reinstated at vm889's sole discretion. Funds in duplicate Accounts may be forfeited.
To access vm889 Services, you must complete the account registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. All information provided must match government-issued identification documents. Providing false, misleading, or fraudulent information is grounds for immediate Account termination and forfeiture of all balances.
During registration, you will create a unique username and password (collectively, "Account Credentials"). You are solely responsible for maintaining the confidentiality and security of your Account Credentials. Any activity conducted through your Account will be deemed to have been authorized by you, regardless of whether such activity was actually authorized. vm889 is not liable for any loss or damage arising from unauthorized Account access due to your failure to safeguard Account Credentials. You must immediately notify vm889 if you suspect unauthorized Account access.
Before processing your first withdrawal, vm889 requires completion of Know Your Customer (KYC) verification procedures. You must submit clear, legible copies of the following documents: (a) Indonesian National Identity Card (Kartu Tanda Penduduk / KTP) showing your full name, date of birth, photograph, and ID number; (b) proof of current residential address dated within the last three (3) months, such as a utility bill, bank statement, or government document; and (c) a selfie photograph of yourself holding your KTP next to your face, with both your face and the ID card details clearly visible in the same frame.
vm889 reserves the right to request additional documentation or information at any time to verify your identity, age, address, payment method ownership, or source of funds. Failure to provide requested documentation within fourteen (14) days may result in Account suspension and withdrawal restrictions. All documents submitted are encrypted and stored securely in accordance with our Privacy Policy and international data protection standards.
vm889 accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Syariah Indonesia, Bank Permata), Indonesian e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and international payment cards (Visa, Mastercard). All deposits must be made in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000 unless otherwise specified for particular payment methods. There is no maximum deposit limit, though individual transactions may be subject to limits imposed by your bank or payment provider.
Bank transfer and e-wallet deposits are typically processed within one (1) to three (3) minutes during normal banking hours. Deposits made outside Indonesian banking hours or during national holidays may experience delays of up to twenty-four (24) hours. Payment card deposits are processed instantly via secure third-party payment gateways. vm889 does not charge any fees for deposits, though your bank or payment provider may impose their own transaction fees.
You warrant that all payment methods used to deposit funds into your vm889 Account are registered in your own legal name and that you are the authorized account holder. Deposits from third-party payment methods are strictly prohibited. If vm889 determines that you have used payment methods not registered in your name, your Account will be suspended, all deposits and winnings may be forfeited, and legal action may be pursued.
vm889 operates in accordance with international anti-money laundering (AML) regulations. We reserve the right to refuse deposits from any source and to request documentation proving the legitimate origin of deposited funds. Deposits must be wagered at least one (1) time before withdrawal eligibility is established. Suspicious deposit patterns, including but not limited to deposits followed by immediate withdrawal requests without wagering, may trigger enhanced due diligence procedures or Account suspension.
Withdrawals are available only to Players who have completed KYC verification as described in Section 4.3. The minimum withdrawal amount is Rp 100,000. Withdrawal requests must be made to a bank account or payment method registered in your own legal name matching the name on your vm889 Account. Third-party withdrawals are strictly prohibited for security and regulatory compliance reasons.
vm889 processes withdrawal requests within twenty-four (24) hours for verified Accounts. Processing time may be extended up to seventy-two (72) hours during weekends, Indonesian public holidays, or during periods of unusually high withdrawal volume. Once approved by vm889, bank transfer withdrawals typically arrive in your account within twenty-four (24) to forty-eight (48) hours depending on your bank's processing speed. E-wallet withdrawals are credited within four (4) to twelve (12) hours after approval.
Withdrawal requests may be declined or delayed if: (a) KYC verification is incomplete or pending; (b) there are active bonus funds in your Account subject to unfulfilled wagering requirements; (c) suspicious activity or potential fraud is detected; (d) you have violated any provision of these Terms and Conditions; or (e) additional verification documentation has been requested but not provided. vm889 reserves the right to reverse fraudulent or erroneous withdrawals at any time.
vm889 does not charge withdrawal fees for the first three (3) withdrawal requests per calendar month. Subsequent withdrawals within the same month may incur a processing fee of Rp 20,000 per transaction. Withdrawals below Rp 500,000 may incur an additional small-transaction fee of Rp 10,000. Your bank may separately charge receiving fees for incoming transfers, which are beyond vm889's control.
vm889 may offer various promotional bonuses including welcome bonuses, deposit match bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions published on the relevant promotional page or communicated via email. General bonus terms include, but are not limited to, wagering requirements, eligible games, maximum bet limits while using bonus funds, expiration periods, and withdrawal restrictions.
Unless otherwise stated, all bonuses are subject to wagering requirements (also called rollover or playthrough requirements) that must be completed before bonus funds and associated winnings can be withdrawn. Wagering requirements are expressed as a multiplier (e.g., 30x) of the bonus amount or the combined deposit plus bonus amount. Not all games contribute equally to wagering requirements: slots typically contribute 100%, live casino games contribute 10%-20%, and sports bets may contribute based on odds thresholds (e.g., only bets at odds 1.75 or higher contribute 100%).
vm889 strictly prohibits bonus abuse, including but not limited to: creating multiple Accounts to claim the same bonus multiple times, coordinated betting with other Players to guarantee profit (e.g., betting on opposite outcomes of the same event), using bonuses exclusively on low-risk betting strategies designed to meet wagering requirements with minimal risk, or any other activity deemed to exploit promotional offers. Suspected bonus abuse will result in immediate bonus forfeiture, confiscation of associated winnings, Account closure, and possible legal action.
All bonuses are optional. You may decline any bonus offer by contacting customer support before wagering your deposit. If you wish to play with cash-only funds without wagering requirements, you must opt out of bonuses before making deposits. Once a bonus has been accepted and you have begun wagering, you cannot retroactively opt out without forfeiting the bonus and associated winnings.
All bets placed on vm889 are final once confirmed. You are responsible for ensuring the accuracy of your bets before confirmation. vm889 is not liable for any errors you make when placing bets, including but not limited to selecting the wrong team, entering an incorrect stake amount, or placing unintended bets. Requests to cancel or modify bets after confirmation will not be honored except in cases of obvious technical errors or platform malfunctions.
Sports betting markets on vm889 are settled based on official results published by the relevant governing sports body or league. Settlement of bandar bola (football betting) markets follows standard industry rules: match result bets are settled based on the score at the end of regular time (90 minutes plus injury time) unless otherwise specified; Asian handicap bets are settled according to published handicap lines and standard handicap rules including half-win and half-loss outcomes for quarter-goal handicaps; Over/Under bets settle based on the total goals scored meeting or exceeding the specified line. If a match is abandoned before completion, bets may be voided unless the market outcome has already been determined.
Togel (lottery number betting) results on vm889 are determined exclusively by official draw results from recognized international lottery operators including Singapore Pools (Togel Singapore / SGP), Hong Kong Jockey Club (Togel Hongkong / HK), and Sydney lottery (Togel Sydney / SDY). Draw results are final and binding. vm889 does not conduct its own draws but allows Players to bet on the outcomes of official third-party lottery draws. If an official draw is cancelled or postponed by the lottery operator, all bets on that draw are voided and stakes refunded.
All slot games, live casino games, and other casino products on vm889 use certified Random Number Generation (RNG) technology audited by independent testing laboratories. Game outcomes are determined randomly and cannot be predicted or influenced. Specific rules for each casino game (including payout tables, return-to-player percentages, and special features) are available within the game interface or in the game provider's terms and conditions. Malfunction voids all pays and plays – if a technical error or malfunction occurs during gameplay, all affected game rounds are void and stakes refunded.
The following betting practices are strictly prohibited and constitute grounds for Account termination and fund confiscation: (a) collusion or coordinated betting with other Players; (b) use of automated betting software, bots, or scripts; (c) exploitation of software bugs, glitches, or errors to gain unfair advantage; (d) arbitrage betting across multiple platforms to guarantee profit; (e) insider information trading or match-fixing participation; (f) late betting or bet placement after an event has started with knowledge of the outcome; and (g) any other fraudulent, dishonest, or unsportsmanlike conduct.
All content on the vm889 Website, including but not limited to text, graphics, logos, images, software code, game interfaces, audio, video, and data compilations, is the exclusive property of vm889 or its licensors and is protected by international copyright, trademark, patent, and other intellectual property laws. The vm889 brand name, logo, and all associated trademarks are owned by vm889 and may not be used without express written permission.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the vm889 Website solely for personal entertainment purposes in accordance with these Terms and Conditions. You may not reproduce, duplicate, copy, sell, resell, modify, create derivative works from, reverse engineer, decompile, or exploit any portion of the Website, Services, or proprietary content without vm889's prior written consent. Unauthorized use of vm889's intellectual property may result in civil and criminal penalties.
While vm889 strives to provide uninterrupted access to Services, we do not guarantee that the Website will be available at all times or that access will be uninterrupted, timely, secure, or error-free. The Website and Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. vm889 disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
vm889 is not liable for any losses arising from technical failures, including but not limited to internet connection disruptions, server downtime, software malfunctions, power outages, hardware failures, or telecommunications infrastructure problems. If a technical error results in incorrect odds being displayed, incorrect bet settlement, or other game malfunction, vm889 reserves the right to void affected bets and refund stakes. Notification of technical errors must be made within forty-eight (48) hours of occurrence.
vm889 utilizes third-party service providers for payment processing, game content, customer support infrastructure, and other operational functions. vm889 is not responsible for failures, errors, delays, or disruptions caused by third-party providers, including but not limited to bank processing delays, payment gateway failures, game provider server downtime, or telecommunications network issues. Your use of third-party services is subject to those providers' own terms and conditions.
To the maximum extent permitted by law, vm889's total liability to you for all claims arising from or related to the use of Services shall not exceed the total amount deposited into your Account during the twelve (12) months preceding the claim. In no event shall vm889 be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or personal injury, regardless of the legal theory upon which the claim is based and even if vm889 has been advised of the possibility of such damages.
vm889 is committed to promoting responsible gambling practices and preventing problem gambling. We provide tools to help you manage your gambling activity, including deposit limits, loss limits, session time limits, reality checks, and self-exclusion options ranging from twenty-four (24) hours to permanent Account closure. These tools are available in your Account settings and can be activated at any time.
You acknowledge that gambling should be treated as entertainment, not as a means of income generation or debt repayment. If you feel that your gambling is becoming problematic or is negatively affecting your life, finances, relationships, or mental health, we encourage you to seek professional help. vm889 provides links to international gambling support organizations and can facilitate contact with certified gambling counselors upon request. For detailed information about responsible gaming practices and support resources, please visit our dedicated Responsible Gaming page.
vm889 reserves the right to suspend or terminate your Account immediately without prior notice if: (a) you violate any provision of these Terms and Conditions; (b) you provide false, fraudulent, or misleading information; (c) you engage in money laundering, fraud, or other illegal activity; (d) you are discovered to be under the age of 21; (e) you abuse bonuses or promotions; (f) you create multiple Accounts; (g) you use prohibited betting strategies or exploit platform vulnerabilities; (h) you fail to complete KYC verification when requested; or (i) vm889 reasonably believes Account termination is necessary to protect the platform's integrity or comply with legal obligations.
Upon Account termination, your access to the Website and Services will be immediately revoked. Any remaining cash balance in your Account (excluding bonus funds or funds obtained through fraudulent activity) will be returned to you via your registered payment method after deducting any outstanding amounts owed to vm889. Bonus funds, pending bonuses, loyalty points, and promotional credits will be forfeited upon termination. Any bets placed but not yet settled at the time of termination will be voided and stakes refunded unless the outcome has already been determined.
You may request voluntary Account closure at any time by contacting customer support. Account closure requests are processed within forty-eight (48) hours. Before closure, you must withdraw all remaining funds from your Account or provide written authorization to forfeit such funds. Once closed, Accounts cannot be reopened except at vm889's sole discretion following review. If your Account closure is requested for responsible gaming reasons (self-exclusion), vm889 will honor a minimum exclusion period of six (6) months during which Account reopening requests will be denied.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which vm889 holds its primary gaming license, without regard to conflict of law principles. By using vm889 Services, you consent to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes arising from or relating to these Terms or your use of Services.
In the event of any dispute, claim, or controversy arising from or relating to these Terms and Conditions or your use of vm889 Services, you agree to first attempt to resolve the matter informally by contacting vm889 customer support and providing a detailed written description of the dispute. vm889 will investigate and respond to your complaint within fourteen (14) business days. If the dispute cannot be resolved through customer support, you may escalate the matter to vm889's senior management for further review.
If informal dispute resolution is unsuccessful, both parties agree to submit the dispute to binding arbitration in accordance with the arbitration rules of the jurisdiction in which vm889 holds its gaming license. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. Each party shall bear its own costs and expenses associated with arbitration, with arbitrator fees split equally. Notwithstanding the foregoing, vm889 reserves the right to pursue injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or prevent fraudulent activity.
These Terms and Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any game-specific or bonus-specific terms published on the vm889 Website, constitute the entire agreement between you and vm889 and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
vm889's failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. No waiver by vm889 of any breach or default under these Terms shall be deemed a waiver of any subsequent breach or default.
You may not assign, transfer, or delegate your rights or obligations under these Terms and Conditions without vm889's prior written consent. vm889 may freely assign, transfer, or delegate its rights and obligations under these Terms without restriction, including to any parent company, subsidiary, affiliate, successor entity, or third party in connection with a merger, acquisition, corporate restructuring, or sale of assets.
vm889 shall not be liable for any failure or delay in performance of its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, pandemics, strikes, telecommunications or internet service provider failures, or cyber attacks. In such circumstances, vm889's performance obligations shall be suspended for the duration of the force majeure event.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you require assistance with any aspect of vm889 Services, please contact our customer support team through the following channels:
Our customer support team operates twenty-four hours a day, seven days a week (24/7) and strives to respond to all inquiries within two (2) to five (5) minutes during peak hours and within fifteen (15) minutes during off-peak hours. For complex issues requiring investigation, you may receive an acknowledgment within twenty-four (24) hours with a full response provided within seventy-two (72) hours.
These Terms and Conditions constitute a legally binding contract between you and vm889. By continuing to use vm889 Services, you acknowledge that you have read, understood, and agree to be bound by all provisions contained herein. If you do not agree with any part of these Terms, you must immediately cease using the Website and Services and close your Account. Your continued use of vm889 after any modifications to these Terms constitutes acceptance of such modifications.
For additional legal information, please review our Privacy Policy regarding data collection and protection, and our Responsible Gaming policy outlining vm889's commitment to promoting safe gambling practices.
Review our FAQ for quick answers to common questions, or visit our Responsible Gaming page for information about safe gambling practices.